Al-Mahdi Dental Supplies - Terms and Conditions

 

Important information for customers outside the UK

 

5% discount on all first time orders!

(Excluding Hire A Chair!, Hire A Scanner! and Promotional Offers)

 

To activate your 5% discount, write the following Coupon Code before the checkout: FIVE (then click on "Apply")

 

Free Delivery. No Import Tax. No Customs Clearance Fees.

(On all orders over £250. Exclusion apply, see below)

*If you have been charged a customs/import fee, please let us know and we will pay the bill. 

 

Products below may be excluded from free delivery/import tax/customs fees:

• UNIZ product range
• Graphy product range

-----------

 

Definitions

 

“We”/“our”/”us”/”our site”/”the website”/”the company”/”Al-Mahdi Dental Supplies” refers to Al-Mahdi Dental Supplies which is a business registered in Scotland, 1 Wellpark Court, Kilmarnock, KA3 7BX. Website: www.al-mahdi-dental-supplies.com

“The customer” refers to any firm, company, person or persons who use our website or purchase or agree to purchase goods from Al-Mahdi Dental Supplies.

“This document” refers to this “Terms and Conditions” document. 

“Goods” refers to any item or service being sold by Al-Mahdi Dental Supplies. 

“Order” refers to the customer's order of goods from Al-Mahdi Dental Supplies. 

“Consumer” refers to an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession

“Contract” refers to the legally binding agreement between the company and the customer.

----------

 

Prices and Payment

 

• In accordance with Scottish law, Al-Mahdi Dental Supplies was not required to be VAT registered at the time of publishing of this document. We have therefore chosen not to be VAT registered initially in order to keep the costs down for our customers and be more competitive in the dental supply market. However, when VAT registration becomes a legal obligation to us, all published prices will be net and exclusive of VAT (price including VAT will be clearly presented as well). VAT will be charged on all invoices at the appropriate rate (except on items which are zero rated). 

• This online price list supersedes all previous price lists. We reserve the right to amend these prices at any time and to correct omissions and errors. Prices are subject to change without prior notice.

• Payment of the price of goods (and VAT when/if required) can be made directly by the payment method(s) available on our site or by invoice (for orders less than £500 ). Payment of the price of goods by invoice is due 30 days from the date of the invoice. If the customer is in default in paying any sum as and when it becomes due, Al-Mahdi Dental Supplies shall have the right to suspend all further deliveries until the default is made good.

• In the event that the Customer fails to pay any monies by the due date,  a penalty fee may be charged at the rate of 2% per month. The customer shall also indemnify the company against expenditure on all costs of recovery including legal fees on an indemnity basis without limit and any associated costs reasonably incurred. All banking charges incurred by the company in respect of dishonoured payments will be payable by the customer.

• The company retains ownership of the goods until they are paid in full.

• Where prices shown are ‘per 5’ or ‘per 10’ etc… the price indicated is the price for each of 5 or 10 units, not the total sale price.

• The company reserves the right to amend any verbal or written quotations at any time and to correct omissions and errors. Prices are subject to change without prior notice.

• The company reserves the right to assign their rights with respect to the customer's overdue payments to 3rd parties.

 

Shipping and Delivery

 

• Expected delivery time(s) can differ depending on stock availability, shipping or air delivery. The expected delivery time is displayed for individual goods on our website. 

• The displayed delivery time is referring to the UK. International deliveries might take additional 5-7 work days.  

• The company reserves the right to charge the customer for delivery, unless free delivery has been stated. Shipping fees are displayed at check-out. 

 

Goods will be accepted for return on the following conditions:

 

• The customer has contacted us and given their invoice number and details of the reason for return of goods.  Goods will not be accepted for refund without prior authorisation. 

• Returned goods must be in a saleable condition (inclusive of all original packaging, unused and unopened except for inspection). All returns must be suitably packaged. Products with “tamperproof” seals cannot be returned once the seal is broken.

• Returned goods must be received at Al-Mahdi Dental Supplies - 1 Wellpark Court, KA3 7BX, Kilmarnock, UK -  within 30 days from the date of delivery.

• Returned goods received after this time or without prior authorisation will not be refunded. 

• Where goods are received by the customer in an unusable condition the customer must inform Al-Mahdi Dental Supplies in writing within 14 days of delivery. 

• Al-Mahdi Dental Supplies accepts no responsibility for returned goods which are lost or damaged in transit. It is the customer’s responsibility to ensure that goods are adequately labelled and packaged.

• Providing these conditions are met, upon receipt of returned goods, a full refund will be given to the customer.

• If the customer has paid postage/shipping to return goods, Al-Mahdi Dental Supplies will fully refund the customer upon receipt of proof of payment. 

• If these conditions have not been met as stipulated we reserve the right to not to accept the goods for return and not issue a refund.

 

Operating and Supply Policy

 

Al-Mahdi Dental Supplies reserves the right to record all telephone calls to or from our company for training purposes and in relation to any contractual disputes.

 

Responsibilities, Health and Safety at Work

 

• Al-Mahdi Dental Supplies will retain ownership of the goods until they are paid in full. Customers are responsible for ensuring that they comply with all statutory governmental and local authority regulations in relation to goods purchased from our site. The transfer of risk of damage to the goods shall take place at the moment when the goods leave the company’s possession or control. Where goods are delivered by carrier any claims for loss or damage in transit must be made by the customer against the carrier in accordance with any terms and conditions of business of the carrier.

• It is illegal to send contaminated goods through the post.

• Equipment containing mercury must be emptied before return.

• The details of the method used for sterilisation must accompany the returned item.

• We reserve the right not to handle items which do not meet the above criteria.

 

Excluding liabilities

 

Al-mahdi Dental Supplies does not exclude liability for:

• Fraudulent acts or omissions. 

• Death or personal injury caused by negligence or breach of other legal obligations.

 

Al-Mahdi Dental Supplies is not liable for: 

• Loss which was not reasonably foreseeable to both parties at the time when the contract was made. 

• Loss (e.g loss of profit) to the customer’s business, trade, craft or profession. 

 

Governing law, jurisdiction and complaints

 

• Products from Al-Mahdi Dental Supplies are intended for the exclusive benefit of, and safe use by, dentists and dental professionals. 

• The contract (including any non contractual matters) is governed by the law of Scotland. 

• Disputes can be submitted to the jurisdiction of the courts of Scotland or, where the customer lives in the UK. 

• We try to avoid any disputes, so we deal with complaints in the following way: If a dispute occurs, customers should contact us to find a solution.  We will aim to respond with an appropriate solution within 7 days.  

 

Dental Chairs - Service options explained

 

*See illustration at the end of this document. 

 

Use of Al-Mahdi Dental Supplies Website

 

• The content of the pages of the website is for the customer's general information and use only. It is subject to change without notice. 

• Neither us nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. The customer acknowledges that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• The customer's use of any information or materials on this website is entirely at the customer's own risk, for which we shall not be liable. It shall be the customer's own responsibility to ensure that any products, services, or information available through this website meet their specific requirements.

 

Buyer Protection Programme 

 

Customers who use PayPal for their purchase will automatically be part of the Buyer Protection programme.  

"PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered."

Click link for PayPal's terms and conditions: PayPal Buyer and Seller Protection | PayPal UK

 

Payment options:

 

• By Cheque

• By Credit or Debit Card

• By Paypal

• By BACS

Payment on account (by invoice) is available for businesses only and on orders less than £500. Payment deadline is 30 days from the date of invoice.

 

Bank Name: Bank of Scotland
Sort Code: 80-22-60
Account No: 25104463
Account Name: Al-Mahdi Dental Supplies