Dental Chairs - Service Options Explained
SERVICE INSURANCE
What about services and repairs?
With our Complete Service Option your dental chair will be insured for 5 years for maintenance and repairs.
What if my dental equipment engineer can't service the chair?
That's not a problem, our chairs are based on the same principles as most dental chairs in the market and can be serviced by any dental chair engineer. The engineer will receive 35% extra for his/her services.
What if my engineer doesn't have the right parts for the chair?
Al-Mahdi Dental Supplies will provide any necessary parts for free during the warranty period.
(See info below for more details)
Our chairs come with two different service options: Complete Service Option or Delivery Only Option.
| Service options explained | ||
|---|---|---|
| Complete Service Option | Delivery Only Option | |
| Includes shipping and delivery to your door. | INCLUDED | INCLUDED |
| Includes un-boxing and chair installation. | INCLUDED* | X |
| Includes dismantling of your old chair. | INCLUDED | X |
| Maintenance and repairs: 1) 5 years warranty, including spare parts and free engineer services! 2) Use your local engineer for quickness. We will pay the bill with an additional 35% (subject to approval) and provide spare parts. | INCLUDED** | X |
| Includes 5 yrs free spare parts warranty - no engineer services. | (See Above) | INCLUDED |
*The installation of a dental chair by our engineer team is applicable to mainland UK only. Alternatively the customer can use their own local engineer and we will pay the bill with an additional 35% (subject to approval) . The fitting and complete installation of a dental chair can only take place in a surgery that has the appropriate electrics and plumbing work prepared. The surgery must also have a suitable air compressor and vacuum system in place prior to the chair installation.
Complete Service Option - Additional info:
** Any spare parts that might be required will be provided for free by Al-Mahdi Dental Supplies or by the customer's own local engineer. We will pay the bill.
** Any service or repair of the dental chair will be done by the customer's own local engineer. We will pay the bill with an additional 35% (subject to approval).
** Warranty covers malfunction issues and not wear and tear and aesthetic issues with the dental chair. Financial compensation (amount decided on a "case by case" basis) will be arranged if wear and tear takes place during the delivery or installation of the chair.